TY - GEN
T1 - Why realization mismatches expectations of e-Government project benefits? Towards benefit realization planning
AU - Balta, Dian
AU - Greger, Vanessa
AU - Wolf, Petra
AU - Krcmar, Helmut
N1 - Publisher Copyright:
© IFIP International Federation for Information Processing 2015.
PY - 2015
Y1 - 2015
N2 - The effective management of stakeholders’ benefits is crucial for the success of e-government projects. This success can be expressed as the match between realized project benefits and their anticipation by stakeholders according to their expectations. Unfortunately, recent studies report that there is often a mismatch between realized and expected benefits. Hence, understanding the reason for this mismatch would be of value for theory and practice. Guided by stakeholder and resource dependency theory, we aim at explaining this mismatch. Therefore, benefit aspects to be considered during realization planning are derived from literature. Based on these aspects, we interpret four types of benefits in a study of an e-government project in a German public administration: project guiding, endangered, questioned and out-of-focus benefits. We suggest that a mismatch between realized and expected benefits results from issues concerning particular benefit types and provide conjectures for effective management in practice.
AB - The effective management of stakeholders’ benefits is crucial for the success of e-government projects. This success can be expressed as the match between realized project benefits and their anticipation by stakeholders according to their expectations. Unfortunately, recent studies report that there is often a mismatch between realized and expected benefits. Hence, understanding the reason for this mismatch would be of value for theory and practice. Guided by stakeholder and resource dependency theory, we aim at explaining this mismatch. Therefore, benefit aspects to be considered during realization planning are derived from literature. Based on these aspects, we interpret four types of benefits in a study of an e-government project in a German public administration: project guiding, endangered, questioned and out-of-focus benefits. We suggest that a mismatch between realized and expected benefits results from issues concerning particular benefit types and provide conjectures for effective management in practice.
KW - Benefit realization planning
KW - Benefit realization typology
KW - Benefits management
KW - Stakeholder management
UR - http://www.scopus.com/inward/record.url?scp=84944789732&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-22479-4_18
DO - 10.1007/978-3-319-22479-4_18
M3 - Conference contribution
AN - SCOPUS:84944789732
SN - 9783319224787
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 233
EP - 245
BT - Electronic Government - 14th IFIP WG 8.5 International Conference, EGOV 2015, Proceedings
A2 - Tambouris, Efthimios
A2 - Parycek, Peter
A2 - Scholl, Hans Jochen
A2 - Tarabanis, Konstantinos
A2 - Klievink, Bram
A2 - Janssen, Marijn
A2 - Gasco, Mila
A2 - Lindgren, Ida
A2 - Wimmer, Maria A.
PB - Springer Verlag
T2 - 14th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2015
Y2 - 30 August 2015 through 2 September 2015
ER -