TY - GEN
T1 - Using task histories to support person-to-person knowledge exchange
T2 - International Conference on Knowledge Management and Information Sharing, KMIS 2011
AU - Schmidl, Jörg
AU - Krcmar, Helmut
PY - 2011
Y1 - 2011
N2 - Knowledge within organizations is increasingly distributed, which raises the challenge to connect the right individuals for knowledge exchange when needed. In this contribution we analyze this challenge in detail and propose a concept to connect the right individuals by relying on the task histories of the knowledge workers. We first investigate relevant theoretical models such as transactive memory theory, social capital theory for knowledge exchange and a model based on socio-motivational and problem solving theory to find relevant constructs. We then analyze the relevant state-of-the-art to find that all approaches have some limitations with respect to the theoretical models. Our proposed solution to the challenge builds on using task histories for the matching, and we show how it can be used to determine contextual overlap and level of expertise - the first one is an adequate indicator for willingness to interact while the second one is an indicator for ability to have a fruitful interaction. We then describe a case study in which we employed our concept in a three month timeframe with 93 individuals. A survey after the case study shows that our assumptions concerning the relevance and benefit of context overlap are substantiated.
AB - Knowledge within organizations is increasingly distributed, which raises the challenge to connect the right individuals for knowledge exchange when needed. In this contribution we analyze this challenge in detail and propose a concept to connect the right individuals by relying on the task histories of the knowledge workers. We first investigate relevant theoretical models such as transactive memory theory, social capital theory for knowledge exchange and a model based on socio-motivational and problem solving theory to find relevant constructs. We then analyze the relevant state-of-the-art to find that all approaches have some limitations with respect to the theoretical models. Our proposed solution to the challenge builds on using task histories for the matching, and we show how it can be used to determine contextual overlap and level of expertise - the first one is an adequate indicator for willingness to interact while the second one is an indicator for ability to have a fruitful interaction. We then describe a case study in which we employed our concept in a three month timeframe with 93 individuals. A survey after the case study shows that our assumptions concerning the relevance and benefit of context overlap are substantiated.
KW - Cognitive motivation theory
KW - Expert mediation
KW - Expert recommendation
KW - Knowledge networks
KW - Person-to-person knowledge exchange
KW - Problem solving theory
KW - Social capital theory
KW - Transactive memory systems
KW - Yellow page systems
UR - http://www.scopus.com/inward/record.url?scp=84862162932&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84862162932
SN - 9789898425812
T3 - KMIS 2011 - Proceedings of the International Conference on Knowledge Management and Information Sharing
SP - 77
EP - 86
BT - KMIS 2011 - Proceedings of the International Conference on Knowledge Management and Information Sharing
Y2 - 26 October 2011 through 29 October 2011
ER -