User experience journeys

Kremer Simon, Krahl Thilo, Lindemann Udo

Research output: Contribution to journalConference articlepeer-review

4 Scopus citations


The emergence of positive User Experience (UX) is gaining in importance for convincing and satisfying customers with technical products. But User Experience Design brings along new characteristics that have to be considered-making the assessment of products more difficult. Hence, designers have to anticipate complex user product interactions and subjective user judgements. In industrial practice of product development the overwhelming complexity of influencing UX factors often leads to focus on single traditional aspects like usability-disregarding the holistic picture, especially temporal aspects, and making it difficult to analyze and consistently develop an intended UX. Therefore, we developed User Experience Journeys-aiming at comprehensive analysis and communication of UX in product development processes. This paper defines the matrix structure of UX Journeys-dissecting the interaction into relevant development information. Furthermore, we present an analysis process that accompanies the journey-identifying and analyzing the emotional experience curve. This methodology is based on theoretical findings about psychology and UX and applicable for industrial practice.

Original languageEnglish
Pages (from-to)483-492
Number of pages10
JournalProceedings of the International Conference on Engineering Design, ICED
Issue numberDS87-4
StatePublished - 2017
Event21st International Conference on Engineering Design, ICED 2017 - Vancouver, Canada
Duration: 21 Aug 201725 Aug 2017


  • Design methods
  • Emotional design
  • Experience design
  • User experience analysis


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