Understanding how DevOps aligns development and operations: a tripartite model of intra-IT alignment

Anna Wiedemann, Manuel Wiesche, Heiko Gewald, Helmut Krcmar

Research output: Contribution to journalArticlepeer-review

24 Scopus citations

Abstract

A top priority of organisations around the globe is to achieve IT-business alignment at all levels of the organisation. This paper addresses operational alignment within IT functions. Traditionally, IT functions are divided into highly independent subunits. In the face of pressure to adapt to rapidly changing customer demands and to manage increasingly complex IT architectures, many organisations have begun implementing joint, cross-functional DevOps teams, which integrate tasks, knowledge and skills pertaining to planning, building, and running software product activities. In this study, we examine eight cases of DevOps implementation. We apply grounded theory to identify three mechanisms comprising a tripartite model of intra-IT alignment: individual componentization, integrated responsibility, and multidisciplinary knowledge. Our model provides insights into how alignment between development and operations can be achieved in DevOps teams within the IT function.

Original languageEnglish
Pages (from-to)458-473
Number of pages16
JournalEuropean Journal of Information Systems
DOIs
StatePublished - 2020

Keywords

  • DevOps
  • Likoebe Maruping, Sabine Matook, Knut Rolland
  • agile
  • intra-IT alignment
  • misalignment
  • operational alignment
  • software development
  • software operation

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