Trust in virtual healthcare communities: Design and implementation of trust-enabling functionalities

Winfried Ebner; Jan Marco Leimeister; Helmut Krcmar

doi:10.1109/hicss.2004.1265436

Trust in virtual healthcare communities: Design and implementation of trust-enabling functionalities

Winfried Ebner
, Jan Marco Leimeister
, Helmut Krcmar

Informatics 17 - Chair of Information Systems and Business Process Management

Technical University of Munich

Research output: Contribution to journal › Conference article › peer-review

29 Scopus citations

Abstract

Trust in online communities, particularly in the healthcare domain, provides (apart from other success factors) the foundation for a successful implementation and operation of a virtual community (VC). A look at existing communities however leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a virtual community for cancer patients. The presented components support the process of creating trust in the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on aspects of trust yet to be implemented and recommendations for further research in this area.

Original language	English
Article number	INELE07
Pages (from-to)	2851-2860
Number of pages	10
Journal	Proceedings of the Hawaii International Conference on System Sciences
Volume	37
DOIs	https://doi.org/10.1109/hicss.2004.1265436
State	Published - 2004
Event	Proceedings of the Hawaii International Conference on System Sciences - Big Island, HI., United States Duration: 5 Jan 2004 → 8 Jan 2004

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

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10.1109/hicss.2004.1265436

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title = "Trust in virtual healthcare communities: Design and implementation of trust-enabling functionalities",

abstract = "Trust in online communities, particularly in the healthcare domain, provides (apart from other success factors) the foundation for a successful implementation and operation of a virtual community (VC). A look at existing communities however leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a virtual community for cancer patients. The presented components support the process of creating trust in the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on aspects of trust yet to be implemented and recommendations for further research in this area.",

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note = "Proceedings of the Hawaii International Conference on System Sciences ; Conference date: 05-01-2004 Through 08-01-2004",

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T1 - Trust in virtual healthcare communities

T2 - Proceedings of the Hawaii International Conference on System Sciences

AU - Ebner, Winfried

AU - Leimeister, Jan Marco

AU - Krcmar, Helmut

PY - 2004

Y1 - 2004

N2 - Trust in online communities, particularly in the healthcare domain, provides (apart from other success factors) the foundation for a successful implementation and operation of a virtual community (VC). A look at existing communities however leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a virtual community for cancer patients. The presented components support the process of creating trust in the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on aspects of trust yet to be implemented and recommendations for further research in this area.

AB - Trust in online communities, particularly in the healthcare domain, provides (apart from other success factors) the foundation for a successful implementation and operation of a virtual community (VC). A look at existing communities however leads to the conclusion that many VCs fail to meet requirements upon which trust is established. Based on the researchers' experience, this paper describes how trust-enabling functionalities can be systematically designed and implemented in a virtual community for cancer patients. The presented components support the process of creating trust in the VC and contribute to the successful implementation and maintenance of the community. The paper concludes with a discussion on aspects of trust yet to be implemented and recommendations for further research in this area.

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U2 - 10.1109/hicss.2004.1265436

DO - 10.1109/hicss.2004.1265436

M3 - Conference article

AN - SCOPUS:12344338236

SN - 1060-3425

VL - 37

SP - 2851

EP - 2860

JO - Proceedings of the Hawaii International Conference on System Sciences

JF - Proceedings of the Hawaii International Conference on System Sciences

M1 - INELE07

Y2 - 5 January 2004 through 8 January 2004

ER -

Trust in virtual healthcare communities: Design and implementation of trust-enabling functionalities

Abstract

UN SDGs

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