Towards managing team interfaces: An elicitation of factors influencing communication

Anja M. Maier, Claudia M. Eckert, P. John Clarkson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. Our empirical investigations indicate that many non-technical problems are - mostly unintentionally - labeled 'communication problems'. Upon scrutiny, however, many appear to be caused by factors such as lack of 'overview of the sequence of tasks in the (design) process' or conflicting 'goals and objectives'. In such situations, a 'communication problem' might be the outcome rather than the cause. Communication is influenced by manifold factors related to information, representations, the individual, the team and the organisation. In this paper we argue that factors influencing communication provide levers through which communication can be improved. We introduce a descriptive record of influences identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching 'soft' competences.

Original languageEnglish
Title of host publicationDS 58-3
Subtitle of host publicationProceedings of ICED 09, the 17th International Conference on Engineering Design
Pages275-286
Number of pages12
StatePublished - 2009
Externally publishedYes
Event17th International Conference on Engineering Design, ICED 09 - Palo Alto, CA, United States
Duration: 24 Aug 200927 Aug 2009

Publication series

NameDS 58-3: Proceedings of ICED 09, the 17th International Conference on Engineering Design
Volume3

Conference

Conference17th International Conference on Engineering Design, ICED 09
Country/TerritoryUnited States
CityPalo Alto, CA
Period24/08/0927/08/09

Keywords

  • Collaborative design
  • Communication
  • Empirical case studies in industry
  • Influencing factors
  • Research and development management

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