Abstract
For the successful and efficient execution of business processes, resources are essential. However, it is difficult to predict or plan executions appropriately, as the behaviour of resources, especially human workers, highly varies depending on the individual and the context. Although there are several metrics to describe resource behaviour in research, the reasons for their behaviour and the influence of the environment, like the workload, have been less explored. Extracting resource-related metrics from event logs and analysing them for possible relationships opens the opportunity to understand resource behaviour and improve working conditions. In this work, a framework for analysing correlations between resource behaviour and environment is motivated and briefly sketched.
Original language | English |
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Pages (from-to) | 5-9 |
Number of pages | 5 |
Journal | CEUR Workshop Proceedings |
Volume | 2575 |
State | Published - 2020 |
Externally published | Yes |
Event | 12th ZEUS Workshop on Services and their Composition, ZEUS 2020 - Potsdam, Germany Duration: 20 Feb 2020 → 21 Feb 2020 |
Keywords
- Business Processes
- Process Mining
- Resource Behaviour