Towards a framework for context-aware resource behaviour analysis

Maximilian Völker, Luise Pufahl

Research output: Contribution to journalConference articlepeer-review

Abstract

For the successful and efficient execution of business processes, resources are essential. However, it is difficult to predict or plan executions appropriately, as the behaviour of resources, especially human workers, highly varies depending on the individual and the context. Although there are several metrics to describe resource behaviour in research, the reasons for their behaviour and the influence of the environment, like the workload, have been less explored. Extracting resource-related metrics from event logs and analysing them for possible relationships opens the opportunity to understand resource behaviour and improve working conditions. In this work, a framework for analysing correlations between resource behaviour and environment is motivated and briefly sketched.

Original languageEnglish
Pages (from-to)5-9
Number of pages5
JournalCEUR Workshop Proceedings
Volume2575
StatePublished - 2020
Externally publishedYes
Event12th ZEUS Workshop on Services and their Composition, ZEUS 2020 - Potsdam, Germany
Duration: 20 Feb 202021 Feb 2020

Keywords

  • Business Processes
  • Process Mining
  • Resource Behaviour

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