TY - GEN
T1 - Towards a framework for classifying chatbots
AU - Braun, Daniel
AU - Matthes, Florian
N1 - Publisher Copyright:
Copyright © 2019 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved.
PY - 2019
Y1 - 2019
N2 - From sophisticated personal voice assistants like Siri or Alexa to simplistic keyword-based search bots, today, the label “chatbot” is used broadly for all kinds of systems that use natural language as input. However, the systems summarized under this term are so diverse, that they often have very little in common with regard to technology, usage, and their theoretical background. In order to make such systems more comparable, we propose a framework that classifies chatbots based on six categories, which allow a meaningful comparison based on features which are relevant for developers, scientists, and users. Ultimately, we hope to support the scientific discourse, as well as the development of chatbots, by providing an instrument to classify and analyze different groups of chatbot systems regarding their requirements, possible evaluation strategies, available toolsets, and other common features.
AB - From sophisticated personal voice assistants like Siri or Alexa to simplistic keyword-based search bots, today, the label “chatbot” is used broadly for all kinds of systems that use natural language as input. However, the systems summarized under this term are so diverse, that they often have very little in common with regard to technology, usage, and their theoretical background. In order to make such systems more comparable, we propose a framework that classifies chatbots based on six categories, which allow a meaningful comparison based on features which are relevant for developers, scientists, and users. Ultimately, we hope to support the scientific discourse, as well as the development of chatbots, by providing an instrument to classify and analyze different groups of chatbot systems regarding their requirements, possible evaluation strategies, available toolsets, and other common features.
KW - Chatbot
KW - Classification framework
KW - Conversational interface
KW - Natural language interface
UR - http://www.scopus.com/inward/record.url?scp=85067494352&partnerID=8YFLogxK
U2 - 10.5220/0007772704960501
DO - 10.5220/0007772704960501
M3 - Conference contribution
AN - SCOPUS:85067494352
T3 - ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems
SP - 484
EP - 489
BT - ICEIS 2019 - Proceedings of the 21st International Conference on Enterprise Information Systems
A2 - Filipe, Joaquim
A2 - Smialek, Michal
A2 - Brodsky, Alexander
A2 - Hammoudi, Slimane
PB - SciTePress
T2 - 21st International Conference on Enterprise Information Systems, ICEIS 2019
Y2 - 3 May 2019 through 5 May 2019
ER -