Time to success in offshoring business processes a multi level analysis

Thomas Hutzschenreuter; Arie Y. Lewin; Stephan Dresel

doi:10.1007/s11575-010-0061-0

Time to success in offshoring business processes a multi level analysis

Thomas Hutzschenreuter, Arie Y. Lewin, Stephan Dresel

Research output: Contribution to journal › Article › peer-review

28 Scopus citations

Abstract

This paper contributes to the emerging debate about offshoring of support functions in international business research. We analyze the success of offshoring activities and focus on the time a firm takes to achieve its expected cost savings and its targeted service level. We hypothesize that firm-specific offshoring experience, publicly available knowledge on offshoring, path dependencies, cultural distances, and the chosen governance mode influence the success of offshoring activities. An analysis of detailed data about 525 offshoring implementations of US and German firms confirms the anticipated relationships and provides further crucial insights.

Original language	English
Pages (from-to)	65-92
Number of pages	28
Journal	Management International Review
Volume	51
Issue number	1
DOIs	https://doi.org/10.1007/s11575-010-0061-0
State	Published - Feb 2011
Externally published	Yes

Keywords

Cultural distance
Heterogeneity
Offshoring
Path dependencies
Performance
Success

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10.1007/s11575-010-0061-0

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Time to success in offshoring business processes a multi level analysis

Abstract

Keywords

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