The role of services in governmental enterprise architectures: The case of the German federal government

Dominik Birkmeier, Sabine Buckl, Andreas Gehlert, Florian Matthes, Christian Neubert, Sven Overhage, Sascha Roth, Christian M. Schweda, Klaus Turowski

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

3 Scopus citations

Abstract

In the public sector, Information Technology (IT) as a means to support governmental processes is as important as in industry today. Delivering high quality eGovernment services requires an efficient and effective IT support. This IT support can only be provided if the requirements specified in the processes are correctly and completely transformed into IT solutions. Services are seen as major means to support this transformation. In this chapter, the authors propose a method which systematically translates business processes into services. The method contains 1) a data model describing the structure of the work products of the method, 2) a technique for emergent data modeling, which allows its users to customize the data model according to the government's needs, 3) a role model describing the required competen cies for each step, and 4) a process model describing the required steps to derive services from business processes. To succeed in a governmental context with diverse, federative organizational structures, the method needs a high degree of flexibility. In particular, the proposed method has been designed to be compatible with different process modeling techniques.

Original languageEnglish
Title of host publicationEnterprise Architecture for Connected E-Government
Subtitle of host publicationPractices and Innovations
PublisherIGI Global
Pages262-287
Number of pages26
ISBN (Print)9781466618244
DOIs
StatePublished - 2012

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