TY - CHAP
T1 - The role of services in governmental enterprise architectures
T2 - The case of the German federal government
AU - Birkmeier, Dominik
AU - Buckl, Sabine
AU - Gehlert, Andreas
AU - Matthes, Florian
AU - Neubert, Christian
AU - Overhage, Sven
AU - Roth, Sascha
AU - Schweda, Christian M.
AU - Turowski, Klaus
PY - 2012
Y1 - 2012
N2 - In the public sector, Information Technology (IT) as a means to support governmental processes is as important as in industry today. Delivering high quality eGovernment services requires an efficient and effective IT support. This IT support can only be provided if the requirements specified in the processes are correctly and completely transformed into IT solutions. Services are seen as major means to support this transformation. In this chapter, the authors propose a method which systematically translates business processes into services. The method contains 1) a data model describing the structure of the work products of the method, 2) a technique for emergent data modeling, which allows its users to customize the data model according to the government's needs, 3) a role model describing the required competen cies for each step, and 4) a process model describing the required steps to derive services from business processes. To succeed in a governmental context with diverse, federative organizational structures, the method needs a high degree of flexibility. In particular, the proposed method has been designed to be compatible with different process modeling techniques.
AB - In the public sector, Information Technology (IT) as a means to support governmental processes is as important as in industry today. Delivering high quality eGovernment services requires an efficient and effective IT support. This IT support can only be provided if the requirements specified in the processes are correctly and completely transformed into IT solutions. Services are seen as major means to support this transformation. In this chapter, the authors propose a method which systematically translates business processes into services. The method contains 1) a data model describing the structure of the work products of the method, 2) a technique for emergent data modeling, which allows its users to customize the data model according to the government's needs, 3) a role model describing the required competen cies for each step, and 4) a process model describing the required steps to derive services from business processes. To succeed in a governmental context with diverse, federative organizational structures, the method needs a high degree of flexibility. In particular, the proposed method has been designed to be compatible with different process modeling techniques.
UR - http://www.scopus.com/inward/record.url?scp=84898376847&partnerID=8YFLogxK
U2 - 10.4018/978-1-4666-1824-4.ch011
DO - 10.4018/978-1-4666-1824-4.ch011
M3 - Chapter
AN - SCOPUS:84898376847
SN - 9781466618244
SP - 262
EP - 287
BT - Enterprise Architecture for Connected E-Government
PB - IGI Global
ER -