TY - JOUR
T1 - The Interactive Urban Robot
T2 - User-centered development and final field trial of a direction requesting robot
AU - Weiss, Astrid
AU - Mirnig, Nicole
AU - Bruckenberger, Ulrike
AU - Strasser, Ewald
AU - Tscheligi, Manfred
AU - Kühnlenz, Barbara
AU - Wollherr, Dirk
AU - Stanczyk, Bartlomiej
N1 - Publisher Copyright:
© 2015 A. Weiss et al.
PY - 2015/3/27
Y1 - 2015/3/27
N2 - In this article, we present the user-centered development of the service robot IURO. IURO's goal is to find the way to a designated place in town without any previous map knowledge, just by retrieving information from asking pedestrians for directions. We present the 3-years development process,which involved a series of studies on its appearance, communication model, feedback modalities, and social navigation mechanisms. Our main contribution lies within the final field trial.With the autonomous IURO platform, we performed a series of six way-finding runs (over 24 hours of run-time in total) in the city center of Munich, Germany. The robot interacted with approximately 100 pedestrians of which 36 interactions included a full route dialogue. A variety of empirical methods was used to explore reactions of primary users (pedestrians who actually interacted with the robot) and secondary users (bystanders who observed others interacting). The gathered data provides insights into usability, user experience, and acceptance of IURO and allowed us deriving recommendations for the development of other socially interactive robots.
AB - In this article, we present the user-centered development of the service robot IURO. IURO's goal is to find the way to a designated place in town without any previous map knowledge, just by retrieving information from asking pedestrians for directions. We present the 3-years development process,which involved a series of studies on its appearance, communication model, feedback modalities, and social navigation mechanisms. Our main contribution lies within the final field trial.With the autonomous IURO platform, we performed a series of six way-finding runs (over 24 hours of run-time in total) in the city center of Munich, Germany. The robot interacted with approximately 100 pedestrians of which 36 interactions included a full route dialogue. A variety of empirical methods was used to explore reactions of primary users (pedestrians who actually interacted with the robot) and secondary users (bystanders who observed others interacting). The gathered data provides insights into usability, user experience, and acceptance of IURO and allowed us deriving recommendations for the development of other socially interactive robots.
KW - autonomous mobile robot
KW - Human-robot interaction
KW - in-situ evaluation
KW - outdoor
KW - public place
KW - socially interactive robots
UR - http://www.scopus.com/inward/record.url?scp=85141338539&partnerID=8YFLogxK
U2 - 10.1515/pjbr-2015-0005
DO - 10.1515/pjbr-2015-0005
M3 - Article
AN - SCOPUS:85141338539
SN - 2081-4836
VL - 6
JO - Paladyn
JF - Paladyn
IS - 1
ER -