THE HEALTHCARE DESIGN DILEMMA: PERILS of A TECHNOLOGY-DRIVEN DESIGN PROCESS for MEDICAL PRODUCTS

H. Wilke; P. Badke-Schaub; K. Thoring

doi:10.1017/dsd.2020.133

THE HEALTHCARE DESIGN DILEMMA: PERILS of A TECHNOLOGY-DRIVEN DESIGN PROCESS for MEDICAL PRODUCTS

H. Wilke, P. Badke-Schaub, K. Thoring

Research output: Contribution to journal › Conference article › peer-review

2 Scopus citations

Abstract

This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.

Original language	English
Pages (from-to)	2217-2226
Number of pages	10
Journal	Proceedings of the Design Society: DESIGN Conference
Volume	1
DOIs	https://doi.org/10.1017/dsd.2020.133
State	Published - 2020
Externally published	Yes
Event	16th International Design Conference, DESIGN 2020 - Virtual, Online Duration: 26 Oct 2020 → 29 Oct 2020

Keywords

design process
healthcare design
industrial design
user experience
user-centred design

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10.1017/dsd.2020.133

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title = "THE HEALTHCARE DESIGN DILEMMA: PERILS of A TECHNOLOGY-DRIVEN DESIGN PROCESS for MEDICAL PRODUCTS",

abstract = "This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.",

keywords = "design process, healthcare design, industrial design, user experience, user-centred design",

author = "H. Wilke and P. Badke-Schaub and K. Thoring",

note = "Publisher Copyright: {\textcopyright} The Author(s), 2020. Published by Cambridge University Press.; 16th International Design Conference, DESIGN 2020 ; Conference date: 26-10-2020 Through 29-10-2020",

year = "2020",

doi = "10.1017/dsd.2020.133",

language = "English",

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T2 - 16th International Design Conference, DESIGN 2020

AU - Wilke, H.

AU - Badke-Schaub, P.

AU - Thoring, K.

N1 - Publisher Copyright: © The Author(s), 2020. Published by Cambridge University Press.

PY - 2020

Y1 - 2020

N2 - This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.

AB - This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.

KW - design process

KW - healthcare design

KW - industrial design

KW - user experience

KW - user-centred design

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VL - 1

SP - 2217

EP - 2226

JO - Proceedings of the Design Society: DESIGN Conference

JF - Proceedings of the Design Society: DESIGN Conference

Y2 - 26 October 2020 through 29 October 2020

ER -

THE HEALTHCARE DESIGN DILEMMA: PERILS of A TECHNOLOGY-DRIVEN DESIGN PROCESS for MEDICAL PRODUCTS

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Keywords

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