TY - GEN
T1 - Take it or leave it
T2 - 34th Annual Computer Security Applications Conference, ACSAC 2018
AU - Farhang, Sadegh
AU - Weidman, Jake
AU - Kamani, Mohammad Mahdi
AU - Grossklags, Jens
AU - Liu, Peng
N1 - Publisher Copyright:
© 2018 Copyright held by the owner/author(s). Publication rights licensed to the Association for Computing Machinery.
PY - 2018/12/3
Y1 - 2018/12/3
N2 - Software upgrades play a pivotal role in enhancing software performance, and are a critical component of resolving software bugs and patching security issues. However, consumers' eagerness to upgrade to the newest operating system is often tempered after release. In this paper, we focus on the upgrade perceptions and practices of users utilizing Microsoft Windows, with particular consideration given to the current upgrade cycle to Windows 10, which was, for a time, offered at no monetary cost to many users. To better understand the relevant factors for upgrade decisions, we deployed a structured survey, including several open-ended questions to add additional depth. We collected data from 239 Microsoft Windows users and utilized qualitative and quantitative methods to analyze user upgrade practices. Important themes include how to best notify users of upcoming upgrade opportunities, how users perceive privacy issues associated with OS upgrade decisions, and whether security constitutes a significant decision-making factor. We also explore how end-of-life dates, indicating the end of support by the vendor, are perceived by users.
AB - Software upgrades play a pivotal role in enhancing software performance, and are a critical component of resolving software bugs and patching security issues. However, consumers' eagerness to upgrade to the newest operating system is often tempered after release. In this paper, we focus on the upgrade perceptions and practices of users utilizing Microsoft Windows, with particular consideration given to the current upgrade cycle to Windows 10, which was, for a time, offered at no monetary cost to many users. To better understand the relevant factors for upgrade decisions, we deployed a structured survey, including several open-ended questions to add additional depth. We collected data from 239 Microsoft Windows users and utilized qualitative and quantitative methods to analyze user upgrade practices. Important themes include how to best notify users of upcoming upgrade opportunities, how users perceive privacy issues associated with OS upgrade decisions, and whether security constitutes a significant decision-making factor. We also explore how end-of-life dates, indicating the end of support by the vendor, are perceived by users.
KW - Interdisciplinary Research
KW - Operating System Upgrades
KW - Privacy
KW - Security
KW - Survey Study
UR - http://www.scopus.com/inward/record.url?scp=85060013856&partnerID=8YFLogxK
U2 - 10.1145/3274694.3274733
DO - 10.1145/3274694.3274733
M3 - Conference contribution
AN - SCOPUS:85060013856
T3 - ACM International Conference Proceeding Series
SP - 490
EP - 504
BT - ACM International Conference Proceeding Series
PB - Association for Computing Machinery
Y2 - 3 December 2018 through 7 December 2018
ER -