TY - GEN
T1 - Supporting Subject Matter Experts as Developers
T2 - 56th Annual Hawaii International Conference on System Sciences, HICSS 2023
AU - Eggers, Julia
AU - Wewerka, Judith
AU - Viljoen, Altus
AU - Krcmar, Helmut
N1 - Publisher Copyright:
© 2023 IEEE Computer Society. All rights reserved.
PY - 2023
Y1 - 2023
N2 - Robotic Process Automation (RPA) has emerged as promising automation technology in recent years. Firms seize RPA for fast and cost-efficient low-code process automation implemented and maintained decentrally in the business units by subject matter experts (SMEs) without IT development experience. However, decentralized RPA projects are reported to frequently fail and be prone to challenges as SMEs struggle to meet their new roles and responsibilities, such as developers or testers. Yet, research lacks an understanding of how challenges related to SMEs' roles and responsibilities unfold and how to address these challenges when executing decentralized RPA projects. To this end, our study employs a Design Science Research approach, drawing on literature and 14 expert interviews, to (1) systematically synthesize the challenges related to SMEs' roles and responsibilities and (2) derive a software development framework for supporting SMEs in their new roles and responsibilities in decentralized RPA projects. Thus, our study contributes to RPA and low-code development research and provides SMEs with guidelines to navigate decentralized RPA projects in practice.
AB - Robotic Process Automation (RPA) has emerged as promising automation technology in recent years. Firms seize RPA for fast and cost-efficient low-code process automation implemented and maintained decentrally in the business units by subject matter experts (SMEs) without IT development experience. However, decentralized RPA projects are reported to frequently fail and be prone to challenges as SMEs struggle to meet their new roles and responsibilities, such as developers or testers. Yet, research lacks an understanding of how challenges related to SMEs' roles and responsibilities unfold and how to address these challenges when executing decentralized RPA projects. To this end, our study employs a Design Science Research approach, drawing on literature and 14 expert interviews, to (1) systematically synthesize the challenges related to SMEs' roles and responsibilities and (2) derive a software development framework for supporting SMEs in their new roles and responsibilities in decentralized RPA projects. Thus, our study contributes to RPA and low-code development research and provides SMEs with guidelines to navigate decentralized RPA projects in practice.
KW - Design Science Research
KW - Low-Code
KW - Robotic Process Automation
KW - Software Development
UR - http://www.scopus.com/inward/record.url?scp=85152143960&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85152143960
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 5432
EP - 5441
BT - Proceedings of the 56th Annual Hawaii International Conference on System Sciences, HICSS 2023
A2 - Bui, Tung X.
PB - IEEE Computer Society
Y2 - 3 January 2023 through 6 January 2023
ER -