Review of factors affecting transportation systems adoption and satisfaction

The aim of this chapter is to present the key determinants, factors, and motivators that affect the use, adoption, and satisfaction of transportation systems from the point of view of the end users, i.e., commuters and travelers. While later in the book, dedicated chapters focus on individual systems, this chapter aims to provide an overall introduction to the topic. Traditional and emerging transportation systems, models, and modes are examined, as well as, innovations that may receive significant market share in the near future. The analysis revealed that the use of public transport is influenced primarily by service reliability, especially for persons commuting for work, while the use of taxis by driver professionalism, convenience of booking, and price. For shared mobility with its various forms and models (carsharing, ridehailing, bikesharing, etc.), comfort, cost savings, and time savings are the primary common factors that have the highest positive effect on service quality. Shared autonomous vehicles can further enhance the factors that encourage the use of shared mobility, despite the safety concerns expressed for this innovation. Finally, the future adoption of urban air mobility is expected to be influenced by time savings followed by convenience and service reliability.