Personal mobile sports companion: Design and evaluation of it-supported product-servicebundles in the sports industry

Uta Knebel, Jan Marco Leimeister, Helmut Krcmar

Research output: Contribution to conferencePaperpeer-review

8 Scopus citations

Abstract

Integrated product-service packages (hybrid products) can open new markets and target groups to companies. However, existing approaches to service or product development do not sufficiently address simultaneous development and domain-specific issues. A very promising new field for such bundles is the health and fitness industry. In this research, we designed and built an IT-supported training system for running (the Mobile Sports Companion, MSC) that closely interlocks a product and corresponding services using an iterative development process. We tested the pilot system with 14 recreational athletes. The results of the field test show that the MSC proved to be a promising tool to offer athletes an effective individual, flexible and mobile training. However, the system, as it is, did not sufficiently represent the human trainer behind it, thus lowering its acceptance and the credibility of its recommendations. Our next step is to integrate features that could strengthen the athlete-trainer relationship. The MSC could turn out to be a promising field for future ebusiness applications.

Original languageEnglish
Pages81-92
Number of pages12
StatePublished - 2007
Event15th European Conference on Information Systems, ECIS 2007 - St. Gallen, Switzerland
Duration: 7 Jun 20079 Jun 2007

Conference

Conference15th European Conference on Information Systems, ECIS 2007
Country/TerritorySwitzerland
CitySt. Gallen
Period7/06/079/06/07

Keywords

  • Fitness
  • Health
  • Iterative development
  • Product-service bundle
  • Service
  • Sport
  • Training

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