Organizing international service management: The case of M-BETA

Michael Prilla; Michael Schermann; Ute Reuter; Thomas Herrmann; Helmut Krcmar; Wolfgang Burr

doi:10.1007/978-3-8349-6445-8_12

Organizing international service management: The case of M-BETA

Michael Prilla, Michael Schermann, Ute Reuter, Thomas Herrmann, Helmut Krcmar, Wolfgang Burr

Informatics 17 - Chair of Information Systems and Business Process Management

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

1 Scopus citations

Abstract

M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.

Original language	English
Title of host publication	Implementing International Services
Subtitle of host publication	A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Publisher	Gabler Verlag
Pages	213-227
Number of pages	15
Volume	9783834964458
ISBN (Electronic)	9783834964458
ISBN (Print)	3834915777, 9783834915771
DOIs	https://doi.org/10.1007/978-3-8349-6445-8_12
State	Published - 1 Nov 2012

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10.1007/978-3-8349-6445-8_12

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Organizing international service management: The case of M-BETA. / Prilla, Michael; Schermann, Michael; Reuter, Ute et al.
Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer. Vol. 9783834964458 Gabler Verlag, 2012. p. 213-227.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Organizing international service management: The case of M-BETA

Abstract

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