TY - GEN
T1 - Noticing notice
T2 - 25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
AU - Good, Nathaniel S.
AU - Grossklags, Jens
AU - Mulligan, Deirdre K.
AU - Konstan, Joseph A.
PY - 2007
Y1 - 2007
N2 - Spyware is an increasing problem. Interestingly, many programs carrying spyware honestly disclose the activities of the software, but users install the software anyway. We report on a study of software installation to assess the effectiveness of different notices for helping people make better decisions on which software to install. Our study of 222 users showed that providing a short summary notice, in addition to the End User License Agreement (EULA), before the installation reduced the number of software installations significantly. We also found that providing the short summary notice after installation led to a significant number of uninstalls. However, even with the short notices, many users installed the program and later expressed regret for doing so. These results, along with a detailed analysis of installation, regret, and survey data about user behaviors informs our recommendations to policymakers and designers for assessing the "adequacy" of consent in the context of software that exhibits behaviors associated with spyware.
AB - Spyware is an increasing problem. Interestingly, many programs carrying spyware honestly disclose the activities of the software, but users install the software anyway. We report on a study of software installation to assess the effectiveness of different notices for helping people make better decisions on which software to install. Our study of 222 users showed that providing a short summary notice, in addition to the End User License Agreement (EULA), before the installation reduced the number of software installations significantly. We also found that providing the short summary notice after installation led to a significant number of uninstalls. However, even with the short notices, many users installed the program and later expressed regret for doing so. These results, along with a detailed analysis of installation, regret, and survey data about user behaviors informs our recommendations to policymakers and designers for assessing the "adequacy" of consent in the context of software that exhibits behaviors associated with spyware.
KW - End user license agreement
KW - Notice
KW - Privacy
KW - Security
KW - Spyware
KW - Timing
UR - http://www.scopus.com/inward/record.url?scp=35348905154&partnerID=8YFLogxK
U2 - 10.1145/1240624.1240720
DO - 10.1145/1240624.1240720
M3 - Conference contribution
AN - SCOPUS:35348905154
SN - 1595935932
SN - 9781595935939
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 607
EP - 616
BT - Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
Y2 - 28 April 2007 through 3 May 2007
ER -