No silver bullet: QoE metrics, QoE fairness, and user diversity in the context of QoE management

Tobias Hoßfeld, Poul E. Heegaard, Lea Skorin-Kapov, Martin Varela

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

15 Scopus citations

Abstract

Managing QoE is one of the most interesting direct applications of workable QoE models. Indeed, being able to predict how users perceive the quality of a service allows the service provider(s) to optimize its delivery, based on several possible criteria. It has been argued, however, that the MOS is ill-suited for this type of application, and that different measures - e.g., rating distributions or quantiles - are better suited for the task. In this paper we build on these ideas by adding the notions of QoE fairness (as opposed to QoS fairness) and user diversity, and discuss how the choice of measures used, the importance of fairness, and how the variations between users can affect the optimal QoE management choices for service providers.

Original languageEnglish
Title of host publication2017 9th International Conference on Quality of Multimedia Experience, QoMEX 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781538640241
DOIs
StatePublished - 30 Jun 2017
Externally publishedYes
Event9th International Conference on Quality of Multimedia Experience, QoMEX 2017 - Erfurt, Germany
Duration: 29 May 20172 Jun 2017

Publication series

Name2017 9th International Conference on Quality of Multimedia Experience, QoMEX 2017

Conference

Conference9th International Conference on Quality of Multimedia Experience, QoMEX 2017
Country/TerritoryGermany
CityErfurt
Period29/05/172/06/17

Keywords

  • Fairness
  • QoE management
  • QoE metrics
  • Quality of Experience (QoE)
  • Quality of Service (QoS)

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