Never change a winning routine? How performance feedback affects routine change

Patrick J. Oehler; Jutta Stumpf-Wollersheim; Isabell M. Welpe

doi:10.1093/icc/dty049

Never change a winning routine? How performance feedback affects routine change

Patrick J. Oehler, Jutta Stumpf-Wollersheim, Isabell M. Welpe

Chair of Strategy and Organization

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8 Scopus citations

Abstract

Performance feedback has been identified as a "master switch" of routine change, but findings concerning its effects have been limited to the organizational level. To account for performance feedback as a multilevel driver of routine change, we employ a multilevel perspective and distinguish between higher-and lower-level components of routines. Employing a laboratory experiment, we find that, moderated by task complexity, performance feedback does differentially affect change in higher-level and lower-level routine components.

Original language	English
Pages (from-to)	1101-1124
Number of pages	24
Journal	Industrial and Corporate Change
Volume	28
Issue number	5
DOIs	https://doi.org/10.1093/icc/dty049
State	Published - 1 Oct 2019

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M10

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10.1093/icc/dty049

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Never change a winning routine? How performance feedback affects routine change

Abstract

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