TY - GEN
T1 - Navigating the Challenges of Process Mining Use Case Definition
T2 - 19th International Conference on Research Challenges in Information Science, RCIS 2025
AU - Haug, Kerstin
AU - Schumacher, Pol
AU - Wittges, Holger
AU - Rinderle-Ma, Stefanie
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.
PY - 2025
Y1 - 2025
N2 - Defining accurate use cases is a critical yet underexplored phase of a process mining project. This study investigates the challenges project teams face in identifying, selecting, and specifying process mining use cases. Through semi-structured interviews with 13 experienced process mining consultants from various industries, the research identifies key barriers to effective use case definition. The study highlights that key challenges are primarily related to stakeholder involvement and collaboration. These challenges include a heavy reliance on process experts, overcoming stakeholder resistance, convincing stakeholders of the tangible value of process mining, addressing differing perspectives on the same process, and dealing with variations in domain-specific terminology. Additionally, the findings emphasize the need for practical tools, such as a comprehensive knowledge bases, to support use case definition. We derive four main directions for future research: first developing frameworks for stakeholder onboarding and enablement, second exploring collaboration dynamics within process mining teams, third offering practical tool support for better guidance in the use case definition phase and fourth providing a comprehensive, consolidated knowledge base of process mining use cases. These insights provide a foundation for paving the way for more impactful process mining initiatives.
AB - Defining accurate use cases is a critical yet underexplored phase of a process mining project. This study investigates the challenges project teams face in identifying, selecting, and specifying process mining use cases. Through semi-structured interviews with 13 experienced process mining consultants from various industries, the research identifies key barriers to effective use case definition. The study highlights that key challenges are primarily related to stakeholder involvement and collaboration. These challenges include a heavy reliance on process experts, overcoming stakeholder resistance, convincing stakeholders of the tangible value of process mining, addressing differing perspectives on the same process, and dealing with variations in domain-specific terminology. Additionally, the findings emphasize the need for practical tools, such as a comprehensive knowledge bases, to support use case definition. We derive four main directions for future research: first developing frameworks for stakeholder onboarding and enablement, second exploring collaboration dynamics within process mining teams, third offering practical tool support for better guidance in the use case definition phase and fourth providing a comprehensive, consolidated knowledge base of process mining use cases. These insights provide a foundation for paving the way for more impactful process mining initiatives.
KW - Organizational Alignment
KW - Process Mining
KW - Process Mining Challenges
KW - Process Mining Projects
KW - Process Mining Use Cases
KW - Stakeholder Collaboration
KW - Stakeholder Commitment
KW - Use Case Definition
KW - Use Case Identification
UR - https://www.scopus.com/pages/publications/105006441693
U2 - 10.1007/978-3-031-92474-3_25
DO - 10.1007/978-3-031-92474-3_25
M3 - Conference contribution
AN - SCOPUS:105006441693
SN - 9783031924736
T3 - Lecture Notes in Business Information Processing
SP - 418
EP - 434
BT - Research Challenges in Information Science - 19th International Conference, RCIS 2025, Proceedings
A2 - Grabis, Jānis
A2 - Vos, Tanja E. J.
A2 - Escalona, Maria José
A2 - Pastor, Oscar
PB - Springer Science and Business Media Deutschland GmbH
Y2 - 20 May 2025 through 23 May 2025
ER -