@inproceedings{4fc8cb68cc304be388cbf4609f033186,
title = "Motivations, classification and model trial of conversational agents for insurance companies",
abstract = "Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies are interested in improving their customer service and digitizing their business processes. In this work we investigate the potential use of conversational agents in insurance companies by determining which classes of agents are of interest to insurance companies, finding relevant use cases and requirements, and developing a prototype for an exemplary insurance scenario. Based on this approach, we derive key findings for conversational agent implementation in insurance companies.",
keywords = "Chatbots, Conversational Agents, Insurance, Intelligent User Interfaces, Machine Learning, Nlp",
author = "Falko Koetter and Matthias Blohm and Monika Kochanowski and Joscha Goetzer and Daniel Graziotin and Stefan Wagner",
note = "Publisher Copyright: {\textcopyright} 2019 by SCITEPRESS - Science and Technology Publications, Lda.; 11th International Conference on Agents and Artificial Intelligence, ICAART 2019 ; Conference date: 19-02-2019 Through 21-02-2019",
year = "2019",
doi = "10.5220/0007252100190030",
language = "English",
series = "ICAART 2019 - Proceedings of the 11th International Conference on Agents and Artificial Intelligence",
publisher = "SciTePress",
pages = "19--30",
editor = "Ana Rocha and Luc Steels and {van den Herik}, Jaap",
booktitle = "ICAART 2019 - Proceedings of the 11th International Conference on Agents and Artificial Intelligence",
}