Modular service architectures: A concept and method for engineering IT services

T. Böhmann, M. Junginger, H. Krcmar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

41 Scopus citations

Abstract

The demise of first generation service models of application service providers (ASP) indicates that moving from individualized services (e.g. many outsourcing offerings) to fully standardised services (e.g. first generation ASP models) leaves many customer requirements unfilled. In our paper we argue that a possible solution for building innovative e-services is the use of modular service architectures. The paper introduces the characteristics of IT services, based on a case study with a leading German provider of application hosting services in the ERP market. We pay particular attention to the general composition of IT services, the role of external factors (how customers and their resources participate in service operations), and varying customer preferences. Referring to these considerations, the paper explains the concept of modularity and the application of the concept in the domain of IT services. We specifically address how the concept of modular service architectures addresses external factors and varying service level requirements. We give an example how the concept of modular service architectures can be leveraged to improve the design and to allow for improved customization of IT services. We conclude with identifying possible further research questions that need to be pursued to achieve the vision of semi-standardised, mass customizable solutions for IT service provision.

Original languageEnglish
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages10-19
Number of pages10
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: 6 Jan 20039 Jan 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Conference

Conference36th Annual Hawaii International Conference on System Sciences, HICSS 2003
Country/TerritoryUnited States
CityBig Island
Period6/01/039/01/03

Fingerprint

Dive into the research topics of 'Modular service architectures: A concept and method for engineering IT services'. Together they form a unique fingerprint.

Cite this