Mining Process Mining Practices: An Exploratory Characterization of Information Needs in Process Analytics

Christopher Klinkmüller, Richard Müller, Ingo Weber

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

15 Scopus citations

Abstract

Many business process management activities benefit from the investigation of event data. Thus, research, foremost in the field of process mining, has focused on developing appropriate analysis techniques, visual idioms, methodologies, and tools. Despite the enormous effort, the analysis process itself can still be fragmented and inconvenient: analysts often apply various tools and ad-hoc scripts to satisfy information needs. Therefore, our goal is to better understand the specific information needs of process analysts. To this end, we characterize and examine domain problems, data, analysis methods, and visualization techniques associated with visual representations in 71 analysis reports. We focus on the representations, as they are of central importance for understanding and conveying information derived from event data. Our contribution lies in the explication of the current state of practice, enabling the evaluation of existing as well as the creation of new approaches and tools against the background of actual, practical needs.

Original languageEnglish
Title of host publicationBusiness Process Management - 17th International Conference, BPM 2019, Proceedings
EditorsThomas Hildebrandt, Boudewijn F. van Dongen, Maximilian Röglinger, Jan Mendling
PublisherSpringer Verlag
Pages322-337
Number of pages16
ISBN (Print)9783030266189
DOIs
StatePublished - 2019
Externally publishedYes
Event17th International Conference on Business Process Management, BPM 2019 - Vienna, Austria
Duration: 1 Sep 20196 Sep 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11675 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference17th International Conference on Business Process Management, BPM 2019
Country/TerritoryAustria
CityVienna
Period1/09/196/09/19

Keywords

  • Process mining
  • Qualitative content analysis
  • Visual analytics

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