Methodik zur reaktiven qualitäts-planung im automobilbau

The high quality of products is an important condition for economic success of automotive industry. Rising customer requirements and the growing complexity of car systems pose new challenges for quality management processes and methods. Regarding this challenges a reactive, customer orientated quality planning method has been developed. The method supports the systematic evaluation of field data and the identification of critical properties by assigning field problems of actual onto succeeding car systems an its assemblies, components and interfaces. By using a modified Failure Mode and Effect Analysis (FMEA) the critical properties can be systematically projected from a system-level view, to a design-level and finally to a process-level view. Risk reducing measures can be defined on every of these levels. Finally the method gives support for the monitoring of risk reducing measures.