TY - GEN
T1 - Managing standardization in egovernment
T2 - 17th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2018
AU - Balta, Dian
AU - Krcmar, Helmut
N1 - Publisher Copyright:
© IFIP International Federation for Information Processing 2018.
PY - 2018
Y1 - 2018
N2 - Standardization plays an important role for a smooth organizational, semantic, technical and legal interoperation of eGovernment services. Still, standardization struggles with the complexity of administrative procedures that have to be supported and provided online. Managing this complexity poses a crucial challenge for an efficient and effective eGovernment. Different management frameworks have been developed, but the progress of standardization in practice is still perceived as insufficient. To address the challenge of standardization management in eGovernment, we propose a coordination theory based framework for analysis. It consists of three coordination modes distinguished based on their mechanisms and relevant context dimensions. In our research approach, we interpret a single case study of a standardization project in Germany where artefacts were developed from a pragmatism perspective. We discuss our findings and conclude on implications for research and practice.
AB - Standardization plays an important role for a smooth organizational, semantic, technical and legal interoperation of eGovernment services. Still, standardization struggles with the complexity of administrative procedures that have to be supported and provided online. Managing this complexity poses a crucial challenge for an efficient and effective eGovernment. Different management frameworks have been developed, but the progress of standardization in practice is still perceived as insufficient. To address the challenge of standardization management in eGovernment, we propose a coordination theory based framework for analysis. It consists of three coordination modes distinguished based on their mechanisms and relevant context dimensions. In our research approach, we interpret a single case study of a standardization project in Germany where artefacts were developed from a pragmatism perspective. We discuss our findings and conclude on implications for research and practice.
KW - Coordination
KW - Management
KW - Standardization
UR - http://www.scopus.com/inward/record.url?scp=85052894407&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-98690-6_6
DO - 10.1007/978-3-319-98690-6_6
M3 - Conference contribution
AN - SCOPUS:85052894407
SN - 9783319986890
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 60
EP - 72
BT - Electronic Government - 17th IFIP WG 8.5 International Conference, EGOV 2018, Proceedings
A2 - Scholl, Hans Jochen
A2 - Glassey, Olivier
A2 - Tambouris, Efthimios
A2 - Kalampokis, Evangelos
A2 - Parycek, Peter
A2 - Virkar, Shefali
A2 - Janssen, Marijn
PB - Springer Verlag
Y2 - 3 September 2018 through 5 September 2018
ER -