TY - GEN
T1 - Managing long-tail processes using FormSys
AU - Weber, Ingo
AU - Paik, Hye Young
AU - Benatallah, Boualem
AU - Vorwerk, Corren
AU - Gong, Zifei
AU - Zheng, Liangliang
AU - Kim, Sung Wook
PY - 2010
Y1 - 2010
N2 - Efforts and tools aiming to automate business processes promise the highest potential gains on business processes with a well-defined structure and high degree of repetition [1]. Despite successes in this area, the reality is that today many processes are in fact not automated. This is because, among other reasons, Business Process Management Suites (BPMSs) are not well suited for ad-hoc and human-centric processes [2]; and automating processes demands high cost and skills. This affects primarily the "long tail of processes" [3], i.e. processes that are less structured, or that do not affect many people uniformly, or that are not considered critical to an organization: those are rarely automated. One of the consequences of this state is that still today organisations rely on templates and paper-based forms to manage the long tail processes.
AB - Efforts and tools aiming to automate business processes promise the highest potential gains on business processes with a well-defined structure and high degree of repetition [1]. Despite successes in this area, the reality is that today many processes are in fact not automated. This is because, among other reasons, Business Process Management Suites (BPMSs) are not well suited for ad-hoc and human-centric processes [2]; and automating processes demands high cost and skills. This affects primarily the "long tail of processes" [3], i.e. processes that are less structured, or that do not affect many people uniformly, or that are not considered critical to an organization: those are rarely automated. One of the consequences of this state is that still today organisations rely on templates and paper-based forms to manage the long tail processes.
UR - http://www.scopus.com/inward/record.url?scp=78650771977&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-17358-5_63
DO - 10.1007/978-3-642-17358-5_63
M3 - Conference contribution
AN - SCOPUS:78650771977
SN - 3642173578
SN - 9783642173578
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 702
EP - 703
BT - Service-Oriented Computing - 8th International Conference, ICSOC 2010, Proceedings
T2 - 8th International Conference on Service Oriented Computing, ICSOC 2010
Y2 - 7 December 2010 through 10 December 2010
ER -