Managing long-tail processes using FormSys

Ingo Weber, Hye Young Paik, Boualem Benatallah, Corren Vorwerk, Zifei Gong, Liangliang Zheng, Sung Wook Kim

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations


Efforts and tools aiming to automate business processes promise the highest potential gains on business processes with a well-defined structure and high degree of repetition [1]. Despite successes in this area, the reality is that today many processes are in fact not automated. This is because, among other reasons, Business Process Management Suites (BPMSs) are not well suited for ad-hoc and human-centric processes [2]; and automating processes demands high cost and skills. This affects primarily the "long tail of processes" [3], i.e. processes that are less structured, or that do not affect many people uniformly, or that are not considered critical to an organization: those are rarely automated. One of the consequences of this state is that still today organisations rely on templates and paper-based forms to manage the long tail processes.

Original languageEnglish
Title of host publicationService-Oriented Computing - 8th International Conference, ICSOC 2010, Proceedings
Number of pages2
StatePublished - 2010
Externally publishedYes
Event8th International Conference on Service Oriented Computing, ICSOC 2010 - San Francisco, CA, United States
Duration: 7 Dec 201010 Dec 2010

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6470 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference8th International Conference on Service Oriented Computing, ICSOC 2010
Country/TerritoryUnited States
CitySan Francisco, CA


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