TY - GEN
T1 - Making strategic IT/IS management comparable
T2 - Multikonferenz Wirtschaftsinformatik 2012, MKWI 2012 - Multiconference Business Information Systems 2012, MKWI 2012
AU - Ebner, Katharina
AU - Riempp, Gerold
AU - Müller, Benjamin
AU - Urbach, Nils
AU - Krcmar, Helmut
PY - 2012
Y1 - 2012
N2 - In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.
AB - In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.
UR - https://www.scopus.com/pages/publications/84879848492
M3 - Conference contribution
AN - SCOPUS:84879848492
SN - 9783942183635
T3 - Multikonferenz Wirtschaftsinformatik 2012 - Tagungsband der MKWI 2012
SP - 889
EP - 903
BT - Multikonferenz Wirtschaftsinformatik 2012 - Tagungsband der MKWI 2012
Y2 - 29 February 2012 through 2 March 2012
ER -