Information need in cloud service procurement-an exploratory case study

Jan Wollersheim, Matthias Pfaff, Helmut Krcmar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Scopus citations


Cloud computing enables the on-demand self-service procurement of standardized IT services over the internet. However, to efficiently use electronic markets and platforms for exchanging cloud services, a common understanding of the service to be exchanged is required between the organizations providing and the organizations in need of the service. Currently, only a few rather specific criteria catalogues are available to address this need, only focusing on certain types or specific aspects of cloud services. It remains unclear upon which general characteristics organizations require information when procuring cloud services. To identify this broad set of information, we conducted 16 interviews with small-to-large organizations. Combining the responses with literaturebased findings, we identified a set of 39 items that form the essential set of characteristics required by an organization when procuring cloud services. This set provides a starting point for the development of a domain-specific vocabulary, service descriptions, and supports the decision-making process of procuring organizations.

Original languageEnglish
Title of host publicationE-Commerce and Web Technologies - 15th International Conference, EC-Web 2014, Proceedings
EditorsMartin Hepp, Yigal Hoffner
PublisherSpringer Verlag
Number of pages8
ISBN (Electronic)9783319104904
StatePublished - 2014
Event15th International Conference on E-Commerce and Web Technologies, EC-Web 2014 - Munich, Germany
Duration: 1 Sep 20144 Sep 2014

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


Conference15th International Conference on E-Commerce and Web Technologies, EC-Web 2014


  • Case Study
  • Cloud Service
  • Service Description


Dive into the research topics of 'Information need in cloud service procurement-an exploratory case study'. Together they form a unique fingerprint.

Cite this