Incorporating intentional and emotional behaviors into a virtual human for better customer-engineer-interaction

B. A. Hacker, T. Wankerl, A. Kiselev, H. H. Huang, L. Merckel, S. Okada, J. Schlichter, N. Abdikkev, T. Nishida

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

8 Scopus citations

Abstract

Providing customer support for technical products means an essential effort for enterprises to satisfy the customer's needs and to challenge rivals in business. This paper introduces a Virtual Human Framework for a better Customer-Engineer-Interaction. We put emphasis on a preferably natural conversation achieved by continuously analyzing behaviors and emotions of the human user, suggesting his or her intentions and diversification of active and passive intentional behaviors. The underlying architecture is an extension to the Generic Embodied Conversational Agent Framework which was developed to ease the integration of heterogeneous components into an Embodied Conversational Agent system. These extensions are mainly influenced by SAIBA's architecture for a Multimodal Behavior Generation Framework. Although the system has only been accomplished to about 50% partial results show that our approach has the potential to create a more natural-like conversational situation.

Original languageEnglish
Title of host publication2009 10th International Conference on Telecommunications, ConTEL 2009
Pages163-170
Number of pages8
StatePublished - 2009
Event2009 10th International Conference on Telecommunications, ConTEL 2009 - Zagreb, Croatia
Duration: 8 Jun 200910 Jun 2009

Publication series

Name2009 10th International Conference on Telecommunications, ConTEL 2009

Conference

Conference2009 10th International Conference on Telecommunications, ConTEL 2009
Country/TerritoryCroatia
CityZagreb
Period8/06/0910/06/09

Fingerprint

Dive into the research topics of 'Incorporating intentional and emotional behaviors into a virtual human for better customer-engineer-interaction'. Together they form a unique fingerprint.

Cite this