Improving dispatch operations in complex courier organizations

L. P. Lara Avila, F. Elezi, M. Caridi, U. Lindemann

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Efficient operations are essential for the survival of courier companies in their respective markets. In order to support efficient operations of the courier companies, a methodology for improving the dispatch process is proposed in this paper that incorporates both unitarian and pluralistic approach. In most of the actual operations research (OR), the objective is to develop efficient algorithms for the business models rather than the implementation of these algorithms into the real business environment. This work takes one step further by using pluralistic approach to validate the classic OR approach. The methodology was implemented in one dispatch center of an international courier company. The implementation of the methodology revealed the possibility of reduction of two drivers, which accounts for 80,000€ per year in savings. It is concluded that the proposed methodology not only can provide efficient operations alternatives but also can support the negotiation process with the subcontractors.

Original languageEnglish
Title of host publicationIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011
Pages1289-1294
Number of pages6
DOIs
StatePublished - 2011
Externally publishedYes
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 - Singapore, Singapore
Duration: 6 Dec 20119 Dec 2011

Publication series

NameIEEE International Conference on Industrial Engineering and Engineering Management
ISSN (Print)2157-3611
ISSN (Electronic)2157-362X

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011
Country/TerritorySingapore
CitySingapore
Period6/12/119/12/11

Keywords

  • dispatch operations
  • operations research

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