TY - GEN
T1 - Human-centered process engineering based on content analysis and process view aggregation
AU - Kabicher, Sonja
AU - Rinderle-Ma, Stefanie
PY - 2011
Y1 - 2011
N2 - In the context of business process modeling, the transformation of process information elicited from process participants into process models often remains a black box. This paper presents a method that supports the designer to extract a formal business process model from natural language captured in written form in a transparent and traceable way. To-do's of process participants are examined by means of the qualitative content analysis in order to identify essential process elements and to handle different levels of abstraction and labels used for describing operations. Results of the analysis serve as the basis for shaping process view logs which can be aggregated and merged into entire process models. The conduction of the method is described in a case study.
AB - In the context of business process modeling, the transformation of process information elicited from process participants into process models often remains a black box. This paper presents a method that supports the designer to extract a formal business process model from natural language captured in written form in a transparent and traceable way. To-do's of process participants are examined by means of the qualitative content analysis in order to identify essential process elements and to handle different levels of abstraction and labels used for describing operations. Results of the analysis serve as the basis for shaping process view logs which can be aggregated and merged into entire process models. The conduction of the method is described in a case study.
KW - Process design
KW - Process views
KW - Qualitative Content Analysis
UR - http://www.scopus.com/inward/record.url?scp=79960334421&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-21640-4_35
DO - 10.1007/978-3-642-21640-4_35
M3 - Conference contribution
AN - SCOPUS:79960334421
SN - 9783642216398
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 467
EP - 481
BT - Advanced Information Systems Engineering - 23rd International Conference, CAiSE 2011, Proceedings
T2 - 23rd International Conference on Advanced Information Systems Engineering, CAiSE 2011
Y2 - 20 June 2011 through 24 June 2011
ER -