How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles

Arun Muthumani; Frederik Diederichs; Melanie Galle; Sebastian Schmid-Lorch; Christian Forsberg; Harald Widlroither; Alexander Feierle; Klaus Bengler

doi:10.1007/978-3-030-50943-9_24

How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles

Arun Muthumani, Frederik Diederichs, Melanie Galle, Sebastian Schmid-Lorch, Christian Forsberg, Harald Widlroither, Alexander Feierle, Klaus Bengler

Chair of Ergonomics

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

7 Scopus citations

Abstract

With the introduction of ADAS systems and vehicle automation, an interface informing the driver of the automation state is required. This study evaluates the suitability of a visual interface comprising up to 64 LEDs on the steering wheel perimeter; it displays continuous visual feedback about the automation state—including notifications of an unscheduled hand-over due to sudden system failure. Three HMI (Human Machine Interface) designs were evaluated: two versions with visual cues on the steering wheel and one without (baseline). We implemented the designs in a driving simulator and compared the subjective responses of 38 participants to questionnaires measuring user experience, trust, and acceptance. The designs with visual cues improved the participants’ user experience, as well as their trust in, and acceptance of, automated vehicles. Moreover, both designs were well perceived by participants.

Original language	English
Title of host publication	Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation
Editors	Neville Stanton
Publisher	Springer
Pages	186-192
Number of pages	7
ISBN (Print)	9783030509422
DOIs	https://doi.org/10.1007/978-3-030-50943-9_24
State	Published - 2020
Event	AHFE Virtual Conference on Human Factors in Transportation, 2020 - San Diego, United States Duration: 16 Jul 2020 → 20 Jul 2020

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	1212 AISC
ISSN (Print)	2194-5357
ISSN (Electronic)	2194-5365

Conference

Conference	AHFE Virtual Conference on Human Factors in Transportation, 2020
Country/Territory	United States
City	San Diego
Period	16/07/20 → 20/07/20

Keywords

Human factors in automation
Human machine interaction
Trust in automated driving
Visual cues on steering wheel
Visual interface

Access to Document

10.1007/978-3-030-50943-9_24

Cite this

Muthumani, A., Diederichs, F., Galle, M., Schmid-Lorch, S., Forsberg, C., Widlroither, H., Feierle, A., & Bengler, K. (2020). How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. In N. Stanton (Ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation (pp. 186-192). (Advances in Intelligent Systems and Computing; Vol. 1212 AISC). Springer. https://doi.org/10.1007/978-3-030-50943-9_24

Muthumani, Arun ; Diederichs, Frederik ; Galle, Melanie et al. / How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation. editor / Neville Stanton. Springer, 2020. pp. 186-192 (Advances in Intelligent Systems and Computing).

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abstract = "With the introduction of ADAS systems and vehicle automation, an interface informing the driver of the automation state is required. This study evaluates the suitability of a visual interface comprising up to 64 LEDs on the steering wheel perimeter; it displays continuous visual feedback about the automation state—including notifications of an unscheduled hand-over due to sudden system failure. Three HMI (Human Machine Interface) designs were evaluated: two versions with visual cues on the steering wheel and one without (baseline). We implemented the designs in a driving simulator and compared the subjective responses of 38 participants to questionnaires measuring user experience, trust, and acceptance. The designs with visual cues improved the participants{\textquoteright} user experience, as well as their trust in, and acceptance of, automated vehicles. Moreover, both designs were well perceived by participants.",

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author = "Arun Muthumani and Frederik Diederichs and Melanie Galle and Sebastian Schmid-Lorch and Christian Forsberg and Harald Widlroither and Alexander Feierle and Klaus Bengler",

note = "Publisher Copyright: {\textcopyright} 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.; AHFE Virtual Conference on Human Factors in Transportation, 2020 ; Conference date: 16-07-2020 Through 20-07-2020",

year = "2020",

doi = "10.1007/978-3-030-50943-9_24",

language = "English",

isbn = "9783030509422",

series = "Advances in Intelligent Systems and Computing",

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Muthumani, A, Diederichs, F, Galle, M, Schmid-Lorch, S, Forsberg, C, Widlroither, H, Feierle, A & Bengler, K 2020, How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. in N Stanton (ed.), Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation. Advances in Intelligent Systems and Computing, vol. 1212 AISC, Springer, pp. 186-192, AHFE Virtual Conference on Human Factors in Transportation, 2020, San Diego, United States, 16/07/20. https://doi.org/10.1007/978-3-030-50943-9_24

How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. / Muthumani, Arun; Diederichs, Frederik; Galle, Melanie et al.
Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation. ed. / Neville Stanton. Springer, 2020. p. 186-192 (Advances in Intelligent Systems and Computing; Vol. 1212 AISC).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Muthumani, Arun

AU - Diederichs, Frederik

AU - Galle, Melanie

AU - Schmid-Lorch, Sebastian

AU - Forsberg, Christian

AU - Widlroither, Harald

AU - Feierle, Alexander

AU - Bengler, Klaus

PY - 2020

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N2 - With the introduction of ADAS systems and vehicle automation, an interface informing the driver of the automation state is required. This study evaluates the suitability of a visual interface comprising up to 64 LEDs on the steering wheel perimeter; it displays continuous visual feedback about the automation state—including notifications of an unscheduled hand-over due to sudden system failure. Three HMI (Human Machine Interface) designs were evaluated: two versions with visual cues on the steering wheel and one without (baseline). We implemented the designs in a driving simulator and compared the subjective responses of 38 participants to questionnaires measuring user experience, trust, and acceptance. The designs with visual cues improved the participants’ user experience, as well as their trust in, and acceptance of, automated vehicles. Moreover, both designs were well perceived by participants.

AB - With the introduction of ADAS systems and vehicle automation, an interface informing the driver of the automation state is required. This study evaluates the suitability of a visual interface comprising up to 64 LEDs on the steering wheel perimeter; it displays continuous visual feedback about the automation state—including notifications of an unscheduled hand-over due to sudden system failure. Three HMI (Human Machine Interface) designs were evaluated: two versions with visual cues on the steering wheel and one without (baseline). We implemented the designs in a driving simulator and compared the subjective responses of 38 participants to questionnaires measuring user experience, trust, and acceptance. The designs with visual cues improved the participants’ user experience, as well as their trust in, and acceptance of, automated vehicles. Moreover, both designs were well perceived by participants.

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ER -

Muthumani A, Diederichs F, Galle M, Schmid-Lorch S, Forsberg C, Widlroither H et al. How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles. In Stanton N, editor, Advances in Human Aspects of Transportation - Proceedings of the AHFE 2020 Virtual Conference on Human Aspects of Transportation. Springer. 2020. p. 186-192. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-030-50943-9_24

How Visual Cues on Steering Wheel Improve Users’ Trust, Experience, and Acceptance in Automated Vehicles

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Keywords

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