Flexibility in process-aware information systems

Process-aware information systems (PAIS) must be able to deal with uncertainty, exceptional situations, and environmental changes. Needed business agility is often hindered by the lacking flexibility of existing PAIS. Once a process is implemented, its logic cannot be adapted or refined anymore. This often leads to rigid behavior or gaps between real-world processes and implemented ones. In response to this drawback, adaptive PAIS have emerged, which allow to dynamically adapt or evolve the structure of process models under execution. This paper deals with fundamental challenges related to structural process changes, discusses how existing approaches deal with them, and shows how the various problems have been exterminated in ADEPT2 change framework. We also survey existing approaches fostering flexible process support.