Exploring satisfaction for transfers at intermodal interchanges: A comparison of Germany and India

Multimodality in Public Transport has been proven to be one of the main drivers of sustainability and economic feasibility for the last few decades. Consequently, user satisfaction for transfers is the key to adequately serving demand. This research studies on commuters’ perception of comfort at interchanges, focusing on the connection between metro systems and other modes. Satisfaction analysis and modelling is conducted using weighted regression, factor analysis and ordered logit models for nine transfers at major interchanges in two Indian cities (New Delhi and Kolkata) and one German city (Munich); aiming at revealing the differences in user satisfaction in developing and developed economy, and for different Public Transport quality and interchanges. The results indicate that factors of transfer quality, accessibility and physical hindrances are significant in Indian case and the human factor, and transfer quality are significant in the case of Munich, Germany. Additionally, it is found that perceived comfort differs on commuters’ experiences with transfer distance and time.