TY - GEN
T1 - Exception handling in the context of fragment-based case management
AU - Andree, Kerstin
AU - Ihde, Sven
AU - Pufahl, Luise
N1 - Publisher Copyright:
© Springer Nature Switzerland AG 2020.
PY - 2020
Y1 - 2020
N2 - Case Management supports knowledge workers in defining, executing, and monitoring the handling of their cases, e.g. in healthcare or logistics. Fragment-based case management (fCM) allows to define a case model with the help of several process fragments, which can be flexible combined at run-time based on case characteristics and the case worker’s intuition. Cases are often influenced by unknown exception, e.g., the sudden change of patient condition’s or a storm delaying transports. So far, fCM only reacts to known circumstances. In this paper, we want to extend fCM by an exception handling approach. Thereby, existing exception patterns for workflow systems are used and extended by the fragment-level for handling unknown events. In order to enable direct integration and avoid a duplication of semantics, precise rules are specified in order to clarify how to extend which pattern in detail. The applicability of the developed exception handling technique is exemplified on a last mile delivery for parcels.
AB - Case Management supports knowledge workers in defining, executing, and monitoring the handling of their cases, e.g. in healthcare or logistics. Fragment-based case management (fCM) allows to define a case model with the help of several process fragments, which can be flexible combined at run-time based on case characteristics and the case worker’s intuition. Cases are often influenced by unknown exception, e.g., the sudden change of patient condition’s or a storm delaying transports. So far, fCM only reacts to known circumstances. In this paper, we want to extend fCM by an exception handling approach. Thereby, existing exception patterns for workflow systems are used and extended by the fragment-level for handling unknown events. In order to enable direct integration and avoid a duplication of semantics, precise rules are specified in order to clarify how to extend which pattern in detail. The applicability of the developed exception handling technique is exemplified on a last mile delivery for parcels.
KW - Business process modeling
KW - Case management
KW - Exception handling
KW - Flexible process automation
UR - https://www.scopus.com/pages/publications/85086302684
U2 - 10.1007/978-3-030-49418-6_2
DO - 10.1007/978-3-030-49418-6_2
M3 - Conference contribution
AN - SCOPUS:85086302684
SN - 9783030494179
T3 - Lecture Notes in Business Information Processing
SP - 20
EP - 35
BT - Enterprise, Business-Process and Information Systems Modeling - 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Proceedings
A2 - Nurcan, Selmin
A2 - Reinhartz-Berger, Iris
A2 - Soffer, Pnina
A2 - Zdravkovic, Jelena
PB - Springer
T2 - 21st International Conference on Business Process Modeling, Development and Support, BPMDS 2020, and the 25th International Conference on Exploring Modeling Methods for Systems Analysis and Development, EMMSAD 2020, held at the 32nd International Conference on Advanced Information Systems Engineering, CAiSE 2020
Y2 - 8 June 2020 through 9 June 2020
ER -