TY - GEN
T1 - Digital and social media in pro sports
T2 - 47th Hawaii International Conference on System Sciences, HICSS 2014
AU - Jurisch, Marlen
AU - Krcmar, Helmut
AU - Scholl, Hans J.
AU - Wang, Kai
AU - Wang, Yuan
AU - Woods, Grant
AU - Xu, Donghe
AU - Yao, Yaxing
PY - 2014
Y1 - 2014
N2 - Just like other businesses, so do professional sports teams use multi-functional websites and other online vehicles to connect to their audiences providing news, match day information, player statistics, and shopping opportunities among others. However, with the rapidly grown popularity of social media and mobile computing, the service expectations and functional requirements for digital online presence and interaction have also changed. We studied the characteristics of the 2013 UEFA top four football teams' online appearance, that is, the mix of official team websites and their social media and mobile applications. By building on past studies that had explored professional team websites by using the TEDS framework for information artifact evaluation, this investigation replicated the same 'human agent-centric' approach, but also included in the study the teams' social media and mobile channels. The results suggest that the official websites of the 2013 top-four UEFA teams have slightly improved over time. However, the official team websites have lost importance relative to social media and mobile channels.
AB - Just like other businesses, so do professional sports teams use multi-functional websites and other online vehicles to connect to their audiences providing news, match day information, player statistics, and shopping opportunities among others. However, with the rapidly grown popularity of social media and mobile computing, the service expectations and functional requirements for digital online presence and interaction have also changed. We studied the characteristics of the 2013 UEFA top four football teams' online appearance, that is, the mix of official team websites and their social media and mobile applications. By building on past studies that had explored professional team websites by using the TEDS framework for information artifact evaluation, this investigation replicated the same 'human agent-centric' approach, but also included in the study the teams' social media and mobile channels. The results suggest that the official websites of the 2013 top-four UEFA teams have slightly improved over time. However, the official team websites have lost importance relative to social media and mobile channels.
UR - http://www.scopus.com/inward/record.url?scp=84902277141&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2014.383
DO - 10.1109/HICSS.2014.383
M3 - Conference contribution
AN - SCOPUS:84902277141
SN - 9781479925049
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 3073
EP - 3082
BT - Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS 2014
PB - IEEE Computer Society
Y2 - 6 January 2014 through 9 January 2014
ER -