Customer experience interaction model

C. Von Saucken; B. Schröer; A. Kain; U. Lindemann

Customer experience interaction model

C. Von Saucken, B. Schröer, A. Kain, U. Lindemann

Chair of Product Development and Lightweight Design

Technical University of Munich

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

8 Scopus citations

Original language	English
Title of host publication	Proceedings of the 12th International Design Conference, DESIGN 2012
Pages	1387-1396
Number of pages	10
State	Published - 2012
Event	12th International Design Conference, DESIGN 2012 - Dubrovnik, Croatia Duration: 21 May 2012 → 24 May 2012

Publication series

Name	Proceedings of International Design Conference, DESIGN
Volume	DS 70
ISSN (Print)	1847-9073

Conference

Conference	12th International Design Conference, DESIGN 2012
Country/Territory	Croatia
City	Dubrovnik
Period	21/05/12 → 24/05/12

Keywords

Activity theory
Emotional design
Interaction
User experience

Cite this

@inproceedings{4edcd51309f94c85a1ddcce85e5fcbfa,

title = "Customer experience interaction model",

keywords = "Activity theory, Emotional design, Interaction, User experience",

author = "{Von Saucken}, C. and B. Schr{\"o}er and A. Kain and U. Lindemann",

year = "2012",

language = "English",

isbn = "9789537738174",

series = "Proceedings of International Design Conference, DESIGN",

pages = "1387--1396",

booktitle = "Proceedings of the 12th International Design Conference, DESIGN 2012",

note = "12th International Design Conference, DESIGN 2012 ; Conference date: 21-05-2012 Through 24-05-2012",

}

TY - GEN

T1 - Customer experience interaction model

AU - Von Saucken, C.

AU - Schröer, B.

AU - Kain, A.

AU - Lindemann, U.

PY - 2012

Y1 - 2012

KW - Activity theory

KW - Emotional design

KW - Interaction

KW - User experience

UR - http://www.scopus.com/inward/record.url?scp=84879716400&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:84879716400

SN - 9789537738174

T3 - Proceedings of International Design Conference, DESIGN

SP - 1387

EP - 1396

BT - Proceedings of the 12th International Design Conference, DESIGN 2012

T2 - 12th International Design Conference, DESIGN 2012

Y2 - 21 May 2012 through 24 May 2012

ER -

Customer experience interaction model

Publication series

Conference

Keywords

Other files and links

Cite this