Customer-centred intermodal combination of mobility services with conversational interfaces

The way we consume mobility is drastically changing. Mobility is no longer only provided by traditional public transport and goods we own, like cars and bicycles, but also by service providers which offer mobility as a service, like car sharing companies. This new mobility ecosystem enables more flexibility, but also introduces additional complexity, especially for intermodal travel, i.e. reaching one's destination by using multiple means of transportation. In this paper, we present an approach to combine mobility services in a customer-centred way, which enables intermodal journey planning through an intuitive natural language interface. In contrast to other approaches, our architecture does not rely on the cooperation of mobility service providers, which has proven to be one of the main obstacles towards an integrated solution of multiple mobility services in the past.