TY - GEN
T1 - Crisis situations in engineering product development
T2 - 12th Biennial Norddesign 2016 Conference "Highlighting the Nordic Approach", NordDesign 2016
AU - Abram, Laura
AU - Münzberg, Christopher
AU - Lindemann, Udo
PY - 2016
Y1 - 2016
N2 - Every organization is threatened by unexpected and undesired events that cause crises. These crises are connected with high time and result pressure. In product development, methods to cope systematically with crises are only available on an abstract level. To support developers in solving crises, methods have to be provided. Because applying methods in product development increases the success of technical solutions. Hence, this paper aims at elaborating principles to enhance effective crisis solving. The paper focuses on two research questions: 1. Which factors differentiate crises in other fields from crises in engineering product development? 2. Which methodical approaches can be identified in other fields and transferred into engineering product development? For that purpose, procedures and methodical approaches of organizations beyond the technical domain, whose daily routine contains complex and challenging tasks, are observed and analyzed. Communication and decision making in crises are emphasized. To generate expert knowledge of chosen organizations, employees of an organization acting in the aviation sector are interrogated in guided interviews. Furthermore, fire fighters are observed in organized workshops and practical exercises. In addition to comparing crisis definitions, methodical approaches are identified and transferred into the context of product development. As a result, 14 principles to cope with crises are framed, which are classified into the following clusters: procedure, communication, human, and training. This paper contributes a holistic set of principles to support engineers in crises. Because every principle bases on approaches identified in practical crisis solving.
AB - Every organization is threatened by unexpected and undesired events that cause crises. These crises are connected with high time and result pressure. In product development, methods to cope systematically with crises are only available on an abstract level. To support developers in solving crises, methods have to be provided. Because applying methods in product development increases the success of technical solutions. Hence, this paper aims at elaborating principles to enhance effective crisis solving. The paper focuses on two research questions: 1. Which factors differentiate crises in other fields from crises in engineering product development? 2. Which methodical approaches can be identified in other fields and transferred into engineering product development? For that purpose, procedures and methodical approaches of organizations beyond the technical domain, whose daily routine contains complex and challenging tasks, are observed and analyzed. Communication and decision making in crises are emphasized. To generate expert knowledge of chosen organizations, employees of an organization acting in the aviation sector are interrogated in guided interviews. Furthermore, fire fighters are observed in organized workshops and practical exercises. In addition to comparing crisis definitions, methodical approaches are identified and transferred into the context of product development. As a result, 14 principles to cope with crises are framed, which are classified into the following clusters: procedure, communication, human, and training. This paper contributes a holistic set of principles to support engineers in crises. Because every principle bases on approaches identified in practical crisis solving.
KW - Crisis
KW - Decision making
KW - Principles
KW - Problem solving
KW - Time pressure
UR - http://www.scopus.com/inward/record.url?scp=84995973201&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84995973201
T3 - Proceedings of NordDesign, NordDesign 2016
BT - Proceedings of NordDesign, NordDesign 2016
A2 - Steinert, Martin
A2 - Wulvik, Andreas
A2 - Sigurjonsson, Johannes
A2 - Boks, Casper
A2 - Vis, Carlijn Anne
PB - The Design Society
Y2 - 10 August 2016 through 12 August 2016
ER -