TY - GEN
T1 - Context-aware user feedback in continuous software evolution
AU - Dzvonyar, Dora
AU - Krusche, Stephan
AU - Alkadhi, Rana
AU - Bruegge, Bernd
N1 - Publisher Copyright:
© 2016 Copyright held by the owner/author(s).
PY - 2016/5/14
Y1 - 2016/5/14
N2 - User feedback is an important means of validating requirements and discovering new requirements in continuous software evolution. However, users have a low motivation to provide feedback and prefer applications which do not interrupt their work. Due to missing context information, developers have difficulties to analyze feedback, and to integrate it into their development work. In this paper, we describe CAFE, a context-aware feedback system which consists of: (1) a framework for collecting in-situ user feedback enriched with usage context data; and (2) a process for integrating feedback into a team's development activities. While the process is applicable to all kinds of applications, the implemented framework concentrates on mobile user feedback and its particular challenges. We evaluated CAFE in a mobile application. Our results indicate that the system is a valuable step toward increasing user motivation to provide feedback and decreasing the developers' effort to integrate feedback, ultimately improving user involvement.
AB - User feedback is an important means of validating requirements and discovering new requirements in continuous software evolution. However, users have a low motivation to provide feedback and prefer applications which do not interrupt their work. Due to missing context information, developers have difficulties to analyze feedback, and to integrate it into their development work. In this paper, we describe CAFE, a context-aware feedback system which consists of: (1) a framework for collecting in-situ user feedback enriched with usage context data; and (2) a process for integrating feedback into a team's development activities. While the process is applicable to all kinds of applications, the implemented framework concentrates on mobile user feedback and its particular challenges. We evaluated CAFE in a mobile application. Our results indicate that the system is a valuable step toward increasing user motivation to provide feedback and decreasing the developers' effort to integrate feedback, ultimately improving user involvement.
KW - Agile
KW - Mobile feedback
KW - Requirements traceability
KW - Usage context
KW - User involvement
UR - https://www.scopus.com/pages/publications/84984636576
U2 - 10.1145/2896941.2896952
DO - 10.1145/2896941.2896952
M3 - Conference contribution
AN - SCOPUS:84984636576
T3 - Proceedings - International Workshop on Continuous Software Evolution and Delivery, CSED 2016
SP - 12
EP - 18
BT - Proceedings - International Workshop on Continuous Software Evolution and Delivery, CSED 2016
PB - Association for Computing Machinery, Inc
T2 - 1st International Workshop on Continuous Software Evolution and Delivery, CSED 2016
Y2 - 17 May 2016
ER -