TY - GEN
T1 - Conceptualization of a smart service platform for last mile logistics
AU - Glöckner, Michael
AU - Pufahl, Luise
AU - Franczyk, Bogdan
AU - Weske, Mathias
AU - Ludwig, André
N1 - Publisher Copyright:
© Springer Nature Singapore Pte Ltd 2020.
PY - 2020
Y1 - 2020
N2 - Digitization in logistics bears enormous potential for increased efficiency. Especially, the logistics of the last mile that causes between 13% and 75% of the overall logistics cost of parcel shipment could strongly benefit from digitization and an increased transparency. This transparency and a smart process control can be achieved with the help of a smart service platform. Such a platform connects with sensor, ID, and authentication technology in order to operate approaches, such as crowd logistics and sharing concepts with the goal of enabling an efficient, sustainable and user friendly last mile process. The contribution of this paper is a first conceptualization of the smart service platform for last mile logistics with special regards of the underlying business process management. A design science research approach is applied.
AB - Digitization in logistics bears enormous potential for increased efficiency. Especially, the logistics of the last mile that causes between 13% and 75% of the overall logistics cost of parcel shipment could strongly benefit from digitization and an increased transparency. This transparency and a smart process control can be achieved with the help of a smart service platform. Such a platform connects with sensor, ID, and authentication technology in order to operate approaches, such as crowd logistics and sharing concepts with the goal of enabling an efficient, sustainable and user friendly last mile process. The contribution of this paper is a first conceptualization of the smart service platform for last mile logistics with special regards of the underlying business process management. A design science research approach is applied.
KW - Business process management
KW - Conceptualization
KW - Design science research
KW - Last mile logistics
KW - Smart service platform
UR - http://www.scopus.com/inward/record.url?scp=85080894190&partnerID=8YFLogxK
U2 - 10.1007/978-981-15-3118-7_11
DO - 10.1007/978-981-15-3118-7_11
M3 - Conference contribution
AN - SCOPUS:85080894190
SN - 9789811531170
T3 - Communications in Computer and Information Science
SP - 175
EP - 184
BT - Serviceology for Services - 7th International Conference, ICServ 2020, Proceedings
A2 - Takenaka, Takeshi
A2 - Han, Spring
A2 - Minami, Chieko
PB - Springer
T2 - 7th International Conference on Serviceology for Services, ICServ 2020
Y2 - 13 March 2020 through 15 March 2020
ER -