CLOSING the HUMAN-MACHINE DISCONNECT: DESIGN REQUIREMENTS for TWO EXTREME COMPANIONS for FUTURE AUTONOMOUS MOBILITY

P. Kong, H. Cornet, F. Frenkler

Research output: Contribution to journalConference articlepeer-review

1 Scopus citations

Abstract

In an era of increased automation in commuters' everyday life, addressing the disconnect caused by taking the human out of the loop is critical. This paper describes the development of two extreme Companions for a public autonomous bus interface in Singapore. Attributes were identified in a benchmarking study and tested in a survey to investigate local users' key preferences for must-have and ideal-to-have traits and Companion qualities. Finally, two contrasting Companion concepts are proposed and design strategies considering user expectations of Companions versus humans are discussed.

Original languageEnglish
Pages (from-to)1627-1636
Number of pages10
JournalProceedings of the Design Society: DESIGN Conference
Volume1
DOIs
StatePublished - 2020
Event16th International Design Conference, DESIGN 2020 - Virtual, Online
Duration: 26 Oct 202029 Oct 2020

Keywords

  • empirical studies
  • human-centred design
  • human-machine interfaces
  • human-robot interaction
  • industrial design

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