@inproceedings{e26211d8d44a4c28aad9a6cbb2a60dbf,
title = "Changes and sentiment: A longitudinal email analysis of a large design project",
abstract = "Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify {"}change language{"} in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.",
keywords = "Changes, Data mining, Design process, Process analysis, Sentiment",
author = "Piccolo, {S. A.} and J. Wilberg and U. Lindemann and A. Maier",
note = "Publisher Copyright: {\textcopyright} 2018 Faculty of Mechanical Engineering and Naval Architecture.; 15th International Design Conference, DESIGN 2018 ; Conference date: 21-05-2018 Through 24-05-2018",
year = "2018",
doi = "10.21278/idc.2018.0283",
language = "English",
isbn = "9789537738594",
series = "Proceedings of International Design Conference, DESIGN",
publisher = "Faculty of Mechanical Engineering and Naval Architecture",
pages = "869--880",
editor = "Dorian Marjanovic and Neven Pavkovic and Mario Storga and Stanko Skec and Nenad Bojcetic",
booktitle = "15th International Design Conference, DESIGN 2018",
}