Chancen und risiken des outsourcing von serviceleistungen: Konzeptionelle und empirische analyse auf basis einer Delphi-studie

The increasing significance of service is placing new demands on business enterprises; these demands have a considerable influence on strategic orientation. The problems and questions involved are based on considerations as to concentration on core business and are simultaneously reflected in the debating of insourcing and/or outsourcing concepts. For the purpose of providing assistance in the decision-making process, the following article sets out to discuss the chances and risks involved in the outsourcing of services and to look at analysis instruments.