Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding

Julia Eggers; Andreas Hein; Helmut Krcmar

Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding

Julia Eggers, Andreas Hein, Helmut Krcmar

TUM Emeriti of Excellence

Technical University of Munich

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2Eprocessunderstanding remainunclear. Addressingthisgap, we conducta singlecase study at a manufacturing firm guided by theories of organizational learning and organizationalroutines. Our preliminaryfindingsrevealhow thedata-drivenbehavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding.

Original language	English
Title of host publication	International Conference on Information Systems, ICIS 2023
Subtitle of host publication	"Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"
Publisher	Association for Information Systems
ISBN (Electronic)	9781713893622
State	Published - 2023
Event	44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023 - Hyderibad, India Duration: 10 Dec 2023 → 13 Dec 2023

Publication series

Name	International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

Conference

Conference	44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023
Country/Territory	India
City	Hyderibad
Period	10/12/23 → 13/12/23

Keywords

Process mining
business process management
case study research
organizational learning

Cite this

Eggers, J., Hein, A., & Krcmar, H. (2023). Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding. In International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies" (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"). Association for Information Systems.

Eggers, Julia ; Hein, Andreas ; Krcmar, Helmut. / Bridging the Gap : How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding. International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems, 2023. (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

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abstract = "Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2Eprocessunderstanding remainunclear. Addressingthisgap, we conducta singlecase study at a manufacturing firm guided by theories of organizational learning and organizationalroutines. Our preliminaryfindingsrevealhow thedata-drivenbehavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding.",

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Eggers, J, Hein, A & Krcmar, H 2023, Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding. in International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies", Association for Information Systems, 44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023, Hyderibad, India, 10/12/23.

Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding. / Eggers, Julia; Hein, Andreas; Krcmar, Helmut.
International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems, 2023. (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - Bridging the Gap

T2 - 44th International Conference on Information Systems: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies, ICIS 2023

AU - Eggers, Julia

AU - Hein, Andreas

AU - Krcmar, Helmut

PY - 2023

Y1 - 2023

N2 - Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2Eprocessunderstanding remainunclear. Addressingthisgap, we conducta singlecase study at a manufacturing firm guided by theories of organizational learning and organizationalroutines. Our preliminaryfindingsrevealhow thedata-drivenbehavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding.

AB - Firms struggle with improving end-to-end (E2E) processes due to difficulties in establishing shared E2E process understanding across firm levels. Creating behavioral visibility into processes might provide a solution, but traditional methods are limited in effectiveness. Thus, process mining (PM), offering data-driven process discovery and measurement, shows promise, but its implications on creating and acting on a shared E2Eprocessunderstanding remainunclear. Addressingthisgap, we conducta singlecase study at a manufacturing firm guided by theories of organizational learning and organizationalroutines. Our preliminaryfindingsrevealhow thedata-drivenbehavioral visibility through PM enables four mechanisms within and between the individual, team, and firm levels to create a shared E2E process understanding and change. We contribute to business process management and PM research by showing how firms use PM to overcome challenges in the multi-level process of creating and acting on a shared E2E process understanding.

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KW - business process management

KW - case study research

KW - organizational learning

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M3 - Conference contribution

AN - SCOPUS:85192568790

T3 - International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies"

BT - International Conference on Information Systems, ICIS 2023

PB - Association for Information Systems

Y2 - 10 December 2023 through 13 December 2023

ER -

Eggers J, Hein A, Krcmar H. Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding. In International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies". Association for Information Systems. 2023. (International Conference on Information Systems, ICIS 2023: "Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies").

Bridging the Gap: How Firms Use Process Mining to Create and Act on a Shared End-to-End Process Understanding

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Publication series

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Keywords

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