@inproceedings{9372fed13cd44d52acedbc6abc0eb911,
title = "Basic approaches for the evaluation of IT-investments in E-government: A literature review",
abstract = "Electronic government (e-government) investments are made to help governments transform service delivery in a way that they fulfill their obligations to stakeholders in the most efficient and cost effective way. During this process, governments are under constant pressure to deliver better public services with fewer resources which necessitate the use of confidential evaluation methods for IT investments in e-government in order to guide policy and decision makers and to raise public approval. Despite a various number of evaluation methods, there is still lack of an appropriate method, which takes all perspectives and dimensions into account. The aim of this paper is to investigate the existing state of art dealing with the principle approaches of evaluation of e-government investments by following a comprehensive review of the normative literature and contributing to these works by suggesting guidelines for developing an appropriate model.",
keywords = "E-government, Evaluation methods, It investment, Literature review",
author = "Wolfgang Palka and G{\"u}l{\"u}mser Yigitel and Jurisch, \{Marlen C.\} and Petra Wolf and Helmut Krcmar",
note = "Publisher Copyright: {\textcopyright} Gesellschaft fur Informatik, Bonn 2013.; Joint 12th International Conference on Electronic Government, IFIP EGOV 2013 and 5th Electronic Participation, IFIP ePart 2013 ; Conference date: 16-09-2013 Through 19-09-2013",
year = "2013",
language = "English",
series = "Lecture Notes in Informatics (LNI), Proceedings - Series of the Gesellschaft fur Informatik (GI)",
publisher = "Gesellschaft fur Informatik (GI)",
pages = "27--34",
editor = "Wimmer, \{Maria A.\} and Marijn Janssen and Ann Macintosh and Scholl, \{Hans Jochen\} and Efthimios Tambouris",
booktitle = "Electronic Government and Electronic Participation",
}