@inproceedings{8c7a501b1d5d4f8a899f9241cd8ed3b4,
title = "Auditing communication in design: A maturity grid-inspired approach",
abstract = "Communication is a critical success factor in design. How communication processes can best be captured, analysed and assessed, as a preliminary step to suggestions for improvement of communication practices, remains a challenge for researchers and practitioners. This paper critically reflects on the construction and application of a structured group interview in software design inspired by a maturity grid approach. Such an approach yields dual benefit: as a research method and tool to gather insight into communication and as a guide to plan improvements in practice. Initial results of an empirical study are presented. Conclusions are drawn for the process of auditing communication in design.",
author = "Maier, {Anja M.} and Eckert, {Claudia M.} and Clarkson, {P. John}",
year = "2005",
doi = "10.1109/cscwd.2005.194146",
language = "English",
isbn = "1846000025",
series = "Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design",
publisher = "IEEE Computer Society",
pages = "62--68",
booktitle = "Proceedings of the 9th International Conference on Computer Supported Cooperative Work in Design 2005",
note = "9th International Conference on Computer Supported Cooperative Work in Design 2005 ; Conference date: 24-05-2005 Through 26-05-2005",
}