Analyzing user behavior in search process models

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Search processes constitute one type of Customer Journey Processes (CJP) as they reflect search (interaction) of customers with an information system or web platform. Understanding the search behavior of customers can yield invaluable insights for, e.g., providing a better search service offer. This work takes a first step towards the analysis of search behavior along paths in the search process models. The paths are identified based on an existing structural process model metric. A novel data-oriented metric based on the number of retrieved search results per search activity is proposed. This metric enables the identification of search patterns along the paths. The metric-based search behavior analysis is prototypically implemented and evaluated based on a real-world data set from the tourism domain.

Original languageEnglish
Title of host publicationInformation Systems Engineering in Responsible Information Systems - CAiSE Forum 2019, Proceedings
EditorsMarcela Ruiz, Cinzia Cappiello
PublisherSpringer Verlag
Number of pages12
ISBN (Print)9783030212964
StatePublished - 2019
Externally publishedYes
Event31st International Conference on Advanced Information Systems Engineering, CAiSE 2019 - Rome, Italy
Duration: 3 Jun 20197 Jun 2019

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


Conference31st International Conference on Advanced Information Systems Engineering, CAiSE 2019


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