AI-augmented Business Process Management Systems: A Research Manifesto

Marlon Dumas; Fabiana Fournier; Lior Limonad; Andrea Marrella; Marco Montali; Jana Rebecca Rehse; Rafael Accorsi; Diego Calvanese; Giuseppe De Giacomo; Dirk Fahland; Avigdor Gal; Marcello La Rosa; Hagen Völzer; Ingo Weber

doi:10.1145/3576047

AI-augmented Business Process Management Systems: A Research Manifesto

Marlon Dumas, Fabiana Fournier, Lior Limonad, Andrea Marrella, Marco Montali, Jana Rebecca Rehse, Rafael Accorsi, Diego Calvanese, Giuseppe De Giacomo, Dirk Fahland, Avigdor Gal, Marcello La Rosa, Hagen Völzer, Ingo Weber

Research output: Contribution to journal › Article › peer-review

72 Scopus citations

Abstract

AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.

Original language	English
Article number	11
Journal	ACM Transactions on Management Information Systems
Volume	14
Issue number	1
DOIs	https://doi.org/10.1145/3576047
State	Published - 31 Jan 2023
Externally published	Yes

Keywords

Business process management
augmented business process
business automation
explainability
trustworthy AI

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10.1145/3576047

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abstract = "AI-augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.",

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AU - Dumas, Marlon

AU - Fournier, Fabiana

AU - Limonad, Lior

AU - Marrella, Andrea

AU - Montali, Marco

AU - Rehse, Jana Rebecca

AU - Accorsi, Rafael

AU - Calvanese, Diego

AU - De Giacomo, Giuseppe

AU - Fahland, Dirk

AU - Gal, Avigdor

AU - La Rosa, Marcello

AU - Völzer, Hagen

AU - Weber, Ingo

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KW - trustworthy AI

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AI-augmented Business Process Management Systems: A Research Manifesto

Abstract

Keywords

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